Orion Stays
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Terms and Conditions

Booking and Stay Terms and Conditions

Data controller / Operator: ORION X GROUP S.R.L. (trading as "Orion Stays"), Italian VAT no. 17819521000, registered office at Via Latina 57, 00179 Rome (RM), Italy. Contact: info.orionxgroup@gmail.com, WhatsApp +39 320 802 2581.

1. Scope

These terms govern direct bookings and stays at the properties managed by Orion Stays and published on this site. By booking, the guest confirms having read and accepted them.

2. Booking and conclusion of the contract

Select property, dates and guests and pay the 35% deposit online. The contract is concluded upon successful payment of the deposit, confirmed by email with a booking code. If payment fails, the request lapses and the dates become available again.

3. Prices and payments

  • Prices are in Euro, inclusive of VAT where due, and include the final cleaning shown in the quote.
  • The deposit (35%) is paid online via Stripe; the balance (65%) is paid at the property on arrival.
  • The municipal tourist tax is NOT included and is paid separately at the property, at the rates shown on each property page.

4. Cancellations, changes, no-show

  • Free cancellation up to 7 days before check-in, with full refund of the deposit to the original payment method (bank times: typically 5-10 business days).
  • After that, requests are assessed case by case; unless otherwise agreed the deposit is non-refundable.
  • In case of no-show the deposit is retained and the booking is deemed cancelled from 2:00 AM after the planned arrival day, unless otherwise notified.
  • Date changes are subject to availability and possible price adjustment.

5. Right of withdrawal

Under Art. 59(n) of the Italian Consumer Code (implementing Directive 2011/83/EU), the 14-day withdrawal right does not apply to accommodation contracts with a specific date or period. The cancellation terms in section 4 apply.

6. Check-in, check-out and legal obligations

  • Self check-in from 3:00 PM to 2:00 AM; check-out by 10:00 AM unless otherwise agreed.
  • On arrival every guest must provide a valid identity document, required for mandatory reporting to the Italian police (Art. 109 T.U.L.P.S.). Without it, the stay cannot be allowed and no refund is due.

7. Guest obligations and house rules

Guests must comply with the house rules on each property page (maximum occupancy, no parties or events, no smoking indoors, quiet hours), take care of the property and promptly report any damage. Damage caused is charged to the guest. Serious breaches (undeclared occupants, parties, unlawful activities) entitle the operator to terminate the stay without refund.

8. Liability and force majeure

The operator is not liable for issues caused by force majeure or third parties (utility outages, natural events, authority measures). If the property becomes unavailable for reasons not attributable to the guest, the operator will offer an equivalent alternative or a full refund of the amounts paid, excluding further compensation except as mandated by law.

9. Complaints, governing law and jurisdiction

For complaints write to info.orionxgroup@gmail.com or the WhatsApp number on this site. These terms are governed by Italian law. For consumers, the competent court is that of the consumer's residence or domicile if located in Italy. Recourse to conciliation/ADR remains available.

*Last updated: July 2026.*